IT AMC software your clients can't argue with.
When engineers visit client sites with no digital trail, clients question the visits, SLA breaches surface as complaints, and renewals become negotiations. Tusktrac gives IT support companies verifiable visits, live SLA visibility, and renewals that start on time.
The problems this solves
Clients question whether visits happened
Without proof of each support visit, monthly billing conversations turn into disputes.
SLA breaches surface too late
You learn about a missed SLA when the client escalates — not when it could still be fixed.
Renewals lapse silently
AMC end dates live in a spreadsheet nobody checks until the client has already talked to a competitor.
Your day today — vs. on Tusktrac
The same working day in a it support & amc business, before and after.
Today
On Tusktrac
9:00 AM
A client calls questioning yesterday's visit — did your engineer actually come? You scroll WhatsApp, then call the engineer, then call the client back.
The visit record is on screen: OTP-verified arrival at 2:41 PM, issue logged, resolution noted, client-confirmed close.
11:00 AM
A new ticket lands. Who's near that client and free? Three calls to find out, while the ticket ages.
The availability view shows who can take it. Assigned in seconds — the response clock barely starts.
3:00 PM
An SLA quietly breaches on a ticket nobody was watching. You'll discover it in the client's escalation email next week.
The dashboard flags the ageing ticket while it can still be saved. You reassign before it becomes a complaint.
5:30 PM
An engineer forgot to log two site visits. Your month-end billing data is already incomplete — again.
Visits can't slip through: every job closes with the client's OTP, so the billing record builds itself.
Renewal month
The client asks what the AMC actually delivered this year. You defend the contract from memory.
You open the year's visit history and SLA report. The renewal defends itself.
How Tusktrac works for it support & amc
Every visit gets a job card
OTP at start confirms the engineer is on-site. Issue, resolution, and time spent logged per visit.
Client confirms digitally
OTP closure means the client has acknowledged the visit — permanently recorded.
SLA compliance on the dashboard
Response and resolution times visible in real time, per client, per contract.
Renewals trigger at 90, 60, 30 days
The renewal conversation starts months before expiry — with a full visit history to justify it.
What changes
Frequently asked questions
How does Tusktrac prove an IT support visit happened?+
The client provides an OTP when the engineer arrives and another when work completes. Combined with logged issue details and timestamps, the visit record is undeniable.
Can Tusktrac track SLA compliance per client?+
Yes. Each AMC contract carries its SLA terms, and the dashboard shows compliance in real time — so you catch a slipping ticket before the client does.
How do AMC renewal reminders work?+
Tusktrac alerts you at 90, 60, and 30 days before each contract expires, with the client's full service history ready for the renewal pitch.
Does it work for both on-site and remote support?+
Tusktrac is built around site visits, but every job card also logs remote resolutions — so the client's service history is complete either way.
Stop managing your team on WhatsApp.
While you're calling for a status update, your competitor has already quoted the customer and raised the invoice. Running a service business manually is no longer a choice — it's a race you're quietly losing. 30-day free trial, no credit card required.
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