The Operations Platform for Field Teams

Run your entire business from one platform.

If a task must be done at a site, by a person, with proof — it runs on Tusktrac. Capture every lead, verify every job, collect every payment. Zero follow-up.

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LIVE OPERATIONS
Rajesh KumarJob started·2min ago|Priya SinghPhoto uploaded·5min ago|Vikram PatelOTP verified·8min ago|Neha SharmaInvoice raised·12min ago|Rajesh KumarJob started·2min ago|Priya SinghPhoto uploaded·5min ago|Vikram PatelOTP verified·8min ago|Neha SharmaInvoice raised·12min ago|
The Challenge

Fragmented tools create invisible inefficiency.

Every service business faces the same operational bottlenecks. We solved them all in one platform.

1

Fragmented tools waste time

Lead management, job tracking, payments, and customer records scattered across 4-5 different systems. Your team wastes 2+ hours daily switching between apps.

2

Disputes delay every payment

Without proof of completion, customers dispute service quality. Payments are delayed 30-60 days. Cash flow becomes unpredictable.

3

You can't see your operation in real time

Who's overloaded? Which jobs are stuck? Are we on track to hit goals? You find out at month-end, when it's too late to course correct.

4

Following up eats your entire day

You assigned the task — but you still call, message, and chase to know if it's done. Meanwhile new leads sit unanswered and go to whoever responds first. Hours of management time spent on work that should report itself.

THE RESULT

Disconnected tools force you to chase information instead of leading your business. One platform changes everything.

The Real Competitor

You're not disorganised. You've outgrown WhatsApp and Excel.

A WhatsApp group, an Excel sheet, and a coordinator making calls got you this far. Here's what running the same day looks like on both sides.

Did the technician actually reach the site?

You trust the WhatsApp message — and hope.

Customer OTP at job start. Arrival is verified, not claimed.

Is the job done yet?

You call and ask. Then call again tomorrow.

Status updates itself — with timestamped photo proof.

A new lead just came in. Who's free?

You call five people to find one who can take it.

Live workload view. Assigned to the right person in seconds.

Which AMC contracts are expiring?

Whatever the Excel sheet says — if someone updated it.

Automatic reminders at 90, 60, and 30 days. Nothing lapses silently.

Customer disputes the work. Now what?

Scroll through months of chat history looking for evidence.

OTP-closed job with photo proof. Nothing left to argue about.

Month-end reports for clients?

A weekend of copy-paste from chats into Excel.

Generated in seconds, per site, per client, per technician.

WhatsApp is a great messaging app. It was never meant to run your operations.

The Complete Workflow

From lead to payment —
automated and verified.

Step 1

Lead Captured

Enquiry enters from website, chatbot, or manual entry

Step 2

Assigned

Manager assigns based on technician workload and availability

Step 3

Job Started

Customer gives OTP to start — technician arrival confirmed

Step 4

Work Completed

Photos uploaded on-site as timestamped proof of completion

Step 5

Customer Confirms

Second OTP closes the job — locked, immutable, undeniable

Step 6

Invoice Raised

Invoice generated instantly. Nothing left to argue about

Follow-Up, Automated

Responsiveness isn't a person. It's a system.

Follow-up is where service businesses bleed — in both directions. Leads go cold because nobody responded in time. Jobs stall because you have to chase your own team for updates. Tusktrac automates both.

Your Customers

Every lead answered in minutes — even when your best person is on site.

When an enquiry comes in and the one person who usually handles it is on leave, overloaded, or up a ladder — in most companies, nothing happens. The customer calls the next company on Google, and they answer. With Tusktrac, the enquiry is captured, matched against your team's live workload, and assigned in seconds. The lead gets a response whether or not any one person was at their desk.

Your Team

Assign once. Never follow up again.

You assigned the task — but you still have to call, message, and chase to know if it's done. That's hours of your day spent managing work that should report itself. In Tusktrac, every status change flows back to your dashboard the moment it happens: started, on site, completed, verified. No "any update?" messages. No coordination calls. Even your morning stand-up changes: from an hour of collecting status to ten minutes of making decisions, because everyone already knows who is doing what.

Manual coordination is why businesses stall at scale.

Growing from 10 to 40 field staff normally means hiring coordinators whose only job is chasing people. Tusktrac replaces that layer entirely — so growing your team doesn't mean growing your chaos.

0follow-up calls needed per assigned job
Secondsfrom enquiry to assignment
10 minstand-ups — align on decisions, not status
Six Core Pillars

From lead capture to payment collection.

One integrated platform. Complete operational control. Every process connected.

Customer Operations

Lead capture, enquiry tracking, customer history. Every interaction with a customer lives in one place.

Customer Verification

OTP-verified service start and completion. Digital acknowledgement. Timestamped proof that eliminates disputes.

Service Documentation

Photo proof of work, timestamped on-site uploads, before-and-after documentation. Proof that sticks.

AMC Management

Contract lifecycle tracking, preventive maintenance scheduling, renewal reminders at 90, 60, 30 days.

Workforce Management

Real-time team visibility: jobs, availability, leave status, workload balance. Assign smarter.

Business Performance

Revenue tracking, goal dashboards, real-time business insights. See where you stand every single day.

Explore all 19 features→
Verifiable Proof

Every completed job becomes undeniable proof.

Customer OTP + Photo Evidence + Timestamp + Digital Confirmation = Faster invoicing, fewer disputes, and complete customer trust.

2×
OTP confirmations per job
100%
Photo-backed closure
0
Disputes after OTP close
∞
Record retention

Technician arrives. OTP starts the clock.

Customer's phone receives an OTP. Technician enters it on-site. Job start is timestamped. The record is open.

Work done. Photos attached.

Before and after photos taken on the spot, uploaded to the job card. Timestamped and stored permanently.

Customer closes with a second OTP.

Job close OTP from the customer seals the record. Nobody can dispute a job confirmed by the customer themselves.

Invoice raised. Nothing left to argue.

Proof is attached, customer has confirmed. Invoice is generated and sent. Payment conversation starts from fact.

Revenue Leakage Calculator

How much is slow follow-up costing you?

Unanswered enquiries go to the competitor who responded first. Lapsed renewals disappear without a phone call. Move the sliders to match your business — this is your number, not an industry statistic.

30
₹8,000
20%
50
₹25,000
10%

Estimate assumes roughly 1 in 3 answered enquiries convert to a job — adjust the sliders to be as conservative as you like. This is directional, not an audit.

Estimated yearly leakage

Leads lost to slow response

₹1.9 L

Renewals lapsing silently

₹1.3 L

Going to your more responsive competitor

₹3.2 L

per year

Who It's For

For service and maintenance businesses worldwide.

Any business whose work happens away from a desk — at customer sites or across your own facilities — and needs complete operational control.

Industries we serve

Facility ManagementIT Support & AMCElectrical ContractorsHVAC & RefrigerationElevator MaintenanceFire SafetySecurity & CCTVSolar & RenewablesPest ControlAppliance ServiceGenerator MaintenanceMedical EquipmentManufacturing EquipmentPlumbing & CivilIn-house Maintenance Teams

Tusktrac is the right fit if

Your work happens in the field — or across your own sites
You need complete operational visibility
Payment delays hurt your cash flow
You want to eliminate manual processes
Customer disputes slow down collections
You're ready to modernize operations
Get Started

Stop managing your team on WhatsApp.

While you're calling for a status update, your competitor has already quoted the customer and raised the invoice. Running a service business manually is no longer a choice — it's a race you're quietly losing. 30-day free trial, no credit card required.

See Pricing

No credit card required · Set up in one day · Built in Bengaluru, serving businesses worldwide